FableNode refunds and payment issues

For duplicate charges, missing paid entitlements, an unauthorized payment, or another refund request, email hi@fablenode.com. Include your account email, workspace name, transaction date, invoice or order reference, and a description of the issue. Do not send full card numbers, security codes, passwords, or access keys.

Support reviews refund requests individually. A request is not an approval. We review the payment, service delivery, point usage, and relevant records and communicate the outcome. This policy does not promise automatic refunds for every request and does not limit applicable statutory consumer rights.

Canceling automatic renewal is separate from requesting a refund. Cancellation preserves the current paid period and does not by itself refund charges already paid. If a refund is approved, points are adjusted in proportion to the confirmed refunded payment. Plan and editor-seat entitlements are reviewed according to the scope of the refund; a partial refund may require manual confirmation. Points already consumed or reserved by an ongoing task require reconciliation with the task and ledger. Historical records are retained, and completing or retrying a task does not restore points already withdrawn for a refund.

Refund status follows the confirmed processing result. The time for funds to reach you may depend on the payment method and financial institution. For a payment dispute or billing error, keep your invoice and contact us promptly; do not make another payment to try to repair an unresolved status.

FableNode is operated by Pivotfrag LLC. See the billing and cancellation policy for renewal cancellation and the content-organization period after expiry, or visit Contact.